FAQs - Event in a Box
How does Event in a Box by Shape Events work?
I'm having a dinner party with multiple tables, how many runners and candles will I get?
Can I mix and match items from different settings?
I don't have enough furniture, can I hire tables and chairs from you too?
How far in advance do I have to place my order?
When will I receive my order?
When and how do I return my order?
Can I modify my confirmed order?
Can I cancel my order?
What if I need help choosing a setting for my event?
What if my order arrives with broken items?
What if items accidentally break or are damaged while in my possession?
We understand that sometimes parties are so fun that things get broken or damaged. Please just let us know by leaving a note in your returned Box or give us a call or email. Item replacement or repair will be charged at RRP.
What happens if I return my Event in a Box late?
If your Event in a Box is not repacked and ready at your front door for collection by Shape Events by 10am the day after your event a late fee of $25 will be charged. If we arrive to collect your Event in a Box and it is not ready and you are not home, a fee of $50.00 will be charged to the payment card used to hire the settings for every day you are late. We value our time and our service, we hope you will too.
What if I break the shipping box or want to keep it?
The Shape Events packing box must be returned. If it is not returned, or has damage, you will be charged the replacement fee.
Do you offer same-day delivery?
Yes, within the greater Mildura area we accept same day orders. The order must be received online by midday with a call to us to discuss finer details - 0404 998 410.
What is the Greater Mildura area?
Mildura, South Mildura, Irymple, Red Cliffs, Merbein, Birdwoodton, Buronga, Gol Gol, Trentham Cliffs, Dareton, Wentworth.
What if my event is outside of the Greater Mildura area?
Please be sure to correctly include your event address in your online booking. We will calculate a delivery charge for delivery and collection. Alternatively we can organise for you to collect and return your Event in a Box from our warehouse.
What if my hire period ends on a Sunday or Holiday?
Please have it ready for collection the next business day.
How do I pay for same-day Event in a Box service?
We will call you to confirm your order and take payment over the phone using Pin Payments.
What kinds of payment do you accept?
We use Pin Payments and accept Visa, Mastercard and American Express.
What are the Shape Events warehouse hours?
We’re open by appointment only, please call Shape Events on 0404 998 410. We're more than happy to meet you there and show you our items and discuss your needs. We love this stuff!
What can I see at the warehouse?
Everything! It's just that, our warehouse, where we store all our items. We don't have a fancy showroom with displays set up. However, we're more than happy to meet you there, discuss your needs and show you what we have. Please make an appointment - 0404 998 410